The results of our first ever Broker Satisfaction Survey

At First2Protect, we work closely with mortgage brokers to help them access top-quality property insurance products on behalf of their clients. We are dedicated to continuously improving the quality of our service – and we can’t do that effectively unless we know what our partners think of us.

So, we invited our partner brokers to fill in a survey to tell us their opinion of our insurance products and customer service. And we were delighted by the results!

What they said…

• 81% of our brokers rated our knowledge and expertise as ‘good’ or ‘excellent’…
• More than seven in 10 rated our quality of service as ‘good’ or ‘excellent’…
• Two thirds of brokers thought our systems were ‘easy’ or ‘very easy’ to use…
• And 71% said we were ‘good’ or ‘excellent’ at problem solving!

And here are some of the comments we received from satisfied brokers:

“It’s very easy to refer clients to you for non-standard cover.”

“A fantastic team with excellent customer service.”

“Products are all top quality.”

“BDM support is excellent and always quick to respond to queries.”

“Once you refer the client you are confident that they will be contacted and quoted in a timely manner.”

“Great company and very good customer service.”

Thank you so much!

“First of all, we’d like to thank every broker who filled in our survey. It means so much to us that you took time out of your day to share your thoughts with us.

Secondly, we are gratified to see that our knowledge, expertise and service is so highly valued by so many of our brokers – after all, we’ve spent 30 years building a business that has customer service at its very heart.

Thirdly – and most importantly – we appreciate and value every piece of constructive criticism and suggestion for improvement our survey takers have given us. It has given us an invaluable insight into our brokers’ evolving requirements, and will help us make the adjustments to our business needed to continue delivering an excellent service.”

Don’t forget…

We’re always on hand to support our partner brokers in enabling their clients to access high-quality buildings and contents cover.